Quality Policy

IGL GLOBAL LOJİSTİK ANONİM ŞİRKETİ commits:

·        to approach customer relations strategically for sustainable growth, meeting customer expectations and keeping customer satisfaction at the highest level;

·        to adapt innovations into its processes quickly and effectively in order to be, and remain, a pioneer in its sector;

·        to increase the variety and quality of its services in order to always stay one step ahead of competitors in implementing new business models and to continuously improve its processes;

·        to offer superior solutions to its customers by strengthening the role its employees play in processes;

·        to encourage the use of the “Process Approach” and “Risk-Based Thinking” throughout the organisation for an effective Quality Management System, and to maintain this philosophy as an important element of the corporate culture;

·        to ensure compliance with legal regulations and the fulfilment of financial responsibilities in sustainable solution processes.

PERSONAL DATA AND INFORMATION SECURITY POLICY      

The main theme of the ISO 27701 Personal Data Management System and the ISO 27001:2013 Information Security Management System, within the scope of Personal Data and Information Security Activities, is to demonstrate that information security management is ensured across people, infrastructure, software, hardware, company information, third-party information and financial resources; to secure risk management; to measure the performance of information security management processes; and to regulate relations with third parties on information security matters.

 Accordingly, within the scope of our PDMS-ISMS Policy we commit:

 ·To protect information assets against all threats, internal or external, intentional or unintentional; to ensure access to information as required by business processes; to meet legal requirements; and to work towards continuous improvement.

· To manage personal data and information assets, to determine the security values, needs and risks of assets, and to develop and implement controls against security risks.

·        To ensure the continuity of the three core elements of the Personal Data and Information Security Management System in all activities.

Confidentiality:                      preventing unauthorised access to information and information assets,

    Integrity:                  demonstrating that the accuracy and integrity of information are ensured,

   Availability:               demonstrating that authorised persons can access information when needed.

·        To define the framework within which methods will identify personal data, information assets, their values, security needs and vulnerabilities, threats to assets and the frequency of those threats.

·        To provide financial resources and personnel for risk treatment.

·        To continuously monitor risks by reviewing technological expectations within the scope of the services provided.

·        To comply with national and international regulations, laws and related legislation; to meet contractual obligations; and to fulfil information security requirements arising from corporate responsibilities towards internal and external stakeholders.

·        To reduce the impact of information security threats on service continuity and to contribute to continuity.

·        To prepare, maintain and test business continuity plans.

·        To ensure continuous improvement.

We commit to continuing to fulfil the requirements of these activities.

ENVIRONMENTAL POLICY

·        To provide environmental training to all employees, from top management to the smallest unit, and to encourage them to play an active role in environmentally conscious work with a sense of shared responsibility;

·        To calculate the corporate carbon footprint according to accepted standards and always aim for operational excellence with advanced technology in reducing emissions;

·        To track, in a target-oriented way, significant environmental aspects covering the prioritised Sustainable Development Goals (increasing the percentage of waste sent for recycling, expanding the scope of zero waste, increasing energy efficiency in electricity consumption and the share of renewable energy, increasing efficiency in water consumption, etc.);

·        To establish and continuously improve a system that identifies environmental risks arising from its activities at the source and ensures their disposal in accordance with legal regulations;

·        To meet the expectations of internal and external stakeholders regarding environmental goals by continuously improving environmental performance;

·        To treat all applicable environmental legislation as the minimum and go beyond compliance;

·        To carry out supplier evaluations in order to minimise the environmental impact of the goods and services it procures;

·        To apply resource management covering natural and other resources with a sustainable development approach, in line with a life-cycle perspective;

·        And commits to implementing an Environmental Management System in accordance with the ISO 14001 Standard in line with its defined aims and objectives, and to ensuring its continuity and development.

 OCCUPATIONAL HEALTH AND SAFETY POLICY

•        To ensure that services are operated safely in accordance with national and international rules and practices,

•        To provide safe and healthy working conditions to prevent work-related injury and ill health,

•        To be a pioneering company by keeping our OHS standards at the highest level, fulfilling legal requirements and delivering services in line with international and national standards,

•        To carry out risk assessments to identify hazards and to eliminate or reduce the identified risks,

•        To take action in all our activities with the participation of employees and through joint decisions,

•        To reach the "Zero Accidents" goal through continuous operational improvement by analysing accidents, identifying their root causes and improving procedures,

•        To ensure continuous improvement of OHS management and OHS performance by preventing injuries and ill health,

•        To prevent physical injury and loss of life by ensuring compliance with health and safety rules, and to provide the necessary staff training,

•        To evaluate management performance and keep standards at the highest level by continuously updating the system,

•        To take the necessary measures against all identified risks, evaluate the measures taken and make the necessary changes,

•        To establish an emergency response plan, keep the necessary human resources and other equipment ready at all times, revise them, conduct planned and unplanned drills and ensure that all staff actually take part in the drills.

 THE TOP MANAGEMENT OF IGL GLOBAL LOJİSTİK ANONİM ŞİRKETİ commits to:

•        systematically evaluating customers' current and future needs within the management system and regarding these needs and expectations as an absolute value in ensuring customer satisfaction,

•        planning and delivering training to raise employee awareness in order to make improvements in quality and information security,

•        following technological developments and establishing systems for a suitable working environment in project areas,

•        selecting quality materials and equipment that are suitable for human and environmental health,

•        and having these policies reviewed by top management.

THE EMPLOYEES OF IGL GLOBAL LOJİSTİK ANONİM ŞİRKETİ, with their team spirit and their mutual trust, affection and respect, will work together to lead our company to outstanding and lasting success.

Creating and sustaining a healthy and safe working culture is the wish and responsibility of all employees, starting with top management.

Because quality and success are  IGL's core principles.