Cookie Notice and Privacy Policy
Your privacy matters to us; your rights to privacy and security are our core principle.
We would like to inform you about the types of cookies used on our website, the purposes for which they are used, and how to configure, manage and delete them.
This notice has been prepared by Akbank T.A.Ş. in its capacity as data controller under Article 10 of Personal Data Protection Law No. 6698 (the Law) and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform. The purpose of this Cookie Notice is to inform you which types of cookies we use and for what purposes in connection with the processing of personal data obtained automatically by placing cookies on your device through our website, and how you can manage these cookies.
You can visit our website without providing any personal information and obtain information about our products and services to meet your needs. Some cookies are used during visits to collect information about how the site is used. Our aim is to make things easier for users visiting our website and to improve how it works.
What Is a Cookie?
A cookie is a small text file saved to your computer or mobile device through your browser when you visit a website. In addition to helping a site work more efficiently, cookies make it possible to present personalised pages that offer a faster visit experience better suited to your personal needs. Cookies only contain information about your browsing history and do not collect any information about files stored on your computer or mobile device.
Types of Cookies and Their Purposes
Types of cookies by duration: Our website uses session cookies and persistent cookies, depending on their duration. Session cookies are used to maintain the continuity of a session and are deleted when the user closes the browser. Persistent cookies are not deleted when the browser is closed; they delete themselves on a specific date or after a certain period.
First-party and third-party cookies: Whether a cookie is first-party or third-party depends on the website or domain that places it. First-party cookies are placed directly by the website the user visits, i.e. the web address shown in the browser's address bar (example.com.tr). Third-party cookies are placed by a domain other than the one the user is visiting.
Types of cookies by purpose: Depending on their purpose, the cookies listed in the table below are used on our website:
| Strictly Necessary Cookies | These are required for our website to function properly. For example, strictly necessary cookies are used for authentication and to prevent information about your current session from being lost. These cookies are used for purposes such as security and verification and are not used for any marketing purpose. |
| Functionality Cookies | These cookies allow our website to remember the preferences of users who visit it, for example a visitor's language preference or chosen text size. Not allowing these cookies may prevent certain personalised features from being used and stop your preferences from being remembered. |
| Performance and Analytics Cookies | These cookies help us improve our website. They collect information about how visitors use the site and are used to check whether the site is working as it should and to identify errors. |
| Targeting and Advertising Cookies | These cookies are used to promote products and services on our website or on other channels, to show you relevant and personalised advertisements together with our partners, and to measure the effectiveness of advertising campaigns. |
Requests of Data Subjects
Data subjects whose personal data is processed through the cookies used on our website may submit their requests under Article 11 of the Personal Data Protection Law, in accordance with the “Communiqué on the Procedures and Principles of Application to the Data Controller”, in writing to Sabancı Center 34330 4.Levent/Beşiktaş-Istanbul or, if their e-mail address is registered in our system, from that e-mail address to akbank@akbank.hs03.kep.tr.
How Are Cookies Collected?
Data is collected through the devices you use to access browsers. The information collected is device-specific. It can be deleted by the user at any time and access to the information can be disabled.
How Can You Manage the Cookies Used on Akbank.com?
You can change your cookie preferences at any time by clicking the consent pop-up on our website. Switch the buttons in the cookie management panel on or off according to your preference and click “Save settings”. Refresh the page to apply your settings.
In addition, partial control is possible through your browser settings. You can find information on managing cookies in commonly used browsers via the links below:
How Can You Control Cookies in Your Web Browser?
You can delete cookies already on your computer and prevent cookies from being saved/placed by your web browser.
Web browsers are preset to accept cookies automatically. Since cookie management varies from browser to browser, please refer to the help menu of your browser or application for details.
For example,
you can manage them via the "Google Chrome -> Settings -> Advanced -> Privacy and Security -> Site Settings -> Cookies and Site Data -> Allow sites to save and read cookie data" option.
You can manage them from the "Internet Explorer -> Settings -> Internet Options -> Privacy -> Advanced settings" menu.
Most web browsers allow you to:
- View saved cookies and delete the ones you choose
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close the browser
If you choose to delete cookies, your preferences on the relevant website will be deleted. In addition, if you choose to block cookies entirely, many websites and digital platforms, including those belonging to Akbank, may not work properly.
To control cookies on your mobile device:
On Apple devices:
You can clear your browsing history and cookies via "Settings -> Safari -> Clear History and Website Data".
To delete cookies while keeping your history, follow "Settings -> Safari -> Advanced -> Website Data -> Remove All Website Data".
If you do not want history data to be kept while visiting sites:
You can enable private browsing by following "Safari -> AKBANK icon -> Private -> Done".
You can block cookies via "Settings -> Safari -> Block All Cookies". However, some websites and features may not work properly when cookies are blocked.
On Android devices:
You can clear your cookies via the "Chrome app -> Settings -> Privacy -> Clear browsing data -> Cookies, media licences and site data -> Clear Data" option.
You can allow or block cookies via the "Chrome app -> Settings -> Site Settings -> Cookies" option.
